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    Permitted payments and tenant protection information

    Permitted payments and tenant protection information

    The Rent

    • A tenancy deposit: capped at no more than 5 weeks rent where the annual rent is less than £50,000 or 6 weeks rent where the total annual rent is £50,000 or above.
    • A holding deposit (to reserve a property) capped at no more than 1 weeks rent.
    • Payments to change the tenancy when requested by the tenant, capped at £50 or reasonable costs incurred if higher.
    • Payments associated with early termination of the tenancy when requested by the tenant.
    • Payments in respect of utilities, communication services, TV licence and council tax.
    • A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement.
    • Contractual damages in the event of the tenant’s default of a tenancy agreement

    Tenant Protection

    Rushbrook and Rathbone is a member of Propertymark Client Money Protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.

    Please note that lettings agents are required by law to publish on their websites information for potential tenants about relevant fees, redress schemes and client money protection schemes (including the names of those schemes). Relevant fees must also be published on third party websites, such as Rightmove. For properties to rent in England, details of the agent’s membership of any redress scheme and client money protection scheme must also be published with their fees on Rightmove. It is the agent’s responsibility to ensure that all relevant information is provided to Rightmove and is up to date and accurate. If the relevant information does not appear here, the agent may have included it within the property description.